Telephone Banking

When you call the bankmecu Telephone Banking service, you have the option of being connected to our 24 hour automated telephone banking service or our National Service Centre, where you may speak to our friendly consultants. Both these services require a personal password to access your customer and account details. With bankmecu Telephone Banking you can transact on your accounts, take out insurance, purchase foreign currency or even apply for a loan.

To access our Telephone Banking service, simply call 132 888 (cost of a local call; higher costs may apply for mobile phones). If you are outside of Australia, you can contact bankmecu on +61 3 9854 4666.

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bankmecu 's Automated Telephone Banking service gives you the freedom to do your banking 24 hours a day, 7 days a week from any location. Using the Automated Telephone Banking service you are able to:

• listen to current account balances for your bankmecu accounts
• listen and check your account transactions
• conduct one-off or future dated transfers up to $50,000 per day to other bankmecu accounts
• pay your bills (up to $50,000 per day) using BPAY and also set-up your bills to be paid at a future date obtain the interest earned on your accounts for the previous financial year
• order statements for your accounts, and
• obtain details of personal cheques presented.

To access the Automated Banking service simply call 132 888 (or for outside Australia +61 3 9854 4666) and follow the recorded instructions.

To enjoy the convenience of our Automated Telephone Banking service, you will need an Access Code. This can be obtained by simply calling 132 888 and following the recorded instructions.

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To make general enquires or to transact on your accounts with the help of a bankmecu Consultant, simply call 132 888 (or for outside Australia +61 3 9854 4666). Our National Service Centre Consultants are available to assist you from 8:00am to 6:00pm (AEST), Monday to Friday.

The banking activities you may request and authorise over the telephone include:

• making general account enquiries
• obtaining account transaction details
• changing your address details
• transferring funds between your accounts and to other accounts
• opening and closing accounts
• altering, commencing or cancelling auto transfer (periodical payments) authorities
• altering existing payroll deduction or whole of pay break-up
• altering/providing renewal instructions or open a new Term Deposit
• partial or full redemption of a term deposit (fees may be applicable)
• ordering or cancelling lost, stolen or damaged cards
• requesting a stop payment for a customer cheque
• completing a mortgage redraw (minimum $500)
• sending a corporate cheque to your home address
• sending a facsimile of account transactions to a nominated fax number
• adding or deleting the sweep facility
• altering or cancelling direct debits
• altering the account linked to a rediCARD, rediCARD PLUS or VISA card
• electronic fund transfers (once-off payments), and
• other details as may be appropriate.

To transact on your accounts with the help of a bankmecu Consultant, you will require a Passcode. Without a Passcode, your access will be restricted to making general enquiries.

To nominate your personal Passcode, simply download the Telephone Banking Passcode application, complete and send it to bankmecu . Please note that your personal Passcode is similar to a Personal Identification Number (PIN) and as such, should not be disclosed to anyone.

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You can apply for your loan by calling bankmecu on 132 888 between 8:00am and 6:00pm (AEST), Monday to Friday. Our Loans Consultants will discuss your loan requirements with you and obtain all the required details for your loan application over the phone. The Loan Consultant will then prepare your loan and will contact you within 24 hours (in most cases) with a report on your application.

You can also arrange an appointment time that is convenient for you where we will contact you to discuss your loan requirements.

Applying for your loan by telephone will take approximately 20 minutes. When applying by telephone, please ensure you have the following information handy:

• current net income information. If you are self-employed, income information from the last 2 year's tax returns (net values).
• details of all your assets and liabilities, including bank accounts, shares, superannuation, motor vehicles and personal effects.
• driver licence number, and
• current employment details. If you have been at your current employment for less than 3 years, details of previous employer/s.

To apply for your loan by telephone, contact bankmecu on 132888 between 8:00am and 6:00pm (AEST), Monday to Friday.

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Your can call 132 888 to enquire about insurance services and obtain an obligation-free quote. Our Insurance Consultants can help determine your insurance requirements and offer a suitable solution for you. Our Insurance consultants can also issue an insurance premium to you by telephone.

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bankmecu has partnered with Travelex to provide foreign currency solutions. Our solutions have been designed to provide you with quick, secure and easy access to foreign currency products and services suitable to your requirements.

To purchase Travelex foreign currency, travellers cheques and Cash Passport card, call 132 888 and follow the recorded prompts to foreign exchange services.

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Automated Telephone Banking

• call 132 888 and follow the recorded instructions.

Staff-Assisted Telephone Banking

• Download Telephone Banking Passcode application to nominate a Passcode.
• Visit your nearest bankmecu service centre.

Apply for your loan

• Call 132 888 and follow the recorded instructions.

Take out insurance

• Call 132 888 and follow the recorded instructions.

Purchase foreign currency

• Call 132 888 and follow the recorded instructions.

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