Internet Banking uses industry standard HTTPS (hypertext transfer protocol security) as the secure protocol between your web browser and the Internet Banking web server to ensure a secure connection is established and maintained. Transactions are encrypted and authenticated as they travel across the Internet by industry standard 128-bit SSL encryption to protect the privacy of information. Digital identification certificate technology is employed through VeriSign Inc.
Both Internet Explorer and Netscape will display a locked padlock in the lower status bar to indicate that you are operating in a secure site. You should look for this padlock each time you access Internet Banking.
"phishing" for your account details
Hoax emails are being circulated regularly claiming that bankmecu, other financial institutions, and even the Reserve Bank of Australia require you to verify your account details. You are advised to ignore any such request.
The emails and sites often appear very professional but are fakes. One such email bankmecu is aware of relates to a “Verified by VISA” security registration. This email directs customers to a site that is an almost exact replica of the VISA website and requests VISA card information. Firstly: this email is a fraud and secondly bankmecu is not part of Verified by VISA.
Should customers receive such an email message they should immediately delete it and ignore its content. If you have already clicked on the link and entered your details please contact bankmecu immediately on 132 888 to have account security reset.
bankmecu does not send email messages to customers requesting them to confirm their account details.
Never give out your personal information via an email.
session expiry time limit
If you are logged-on to Internet Banking and have not used it for a period of ten minutes, you will automatically be logged-off. To enter Internet Banking once again, you are required to enter your Customer Number and Net Code.
If you enter an incorrect Net Code three times on any given day, your Internet Banking account will be temporarily 'blocked' and you will not be able to access your account for the rest of the day (ie until midnight). After midnight, your account will be 'unblocked' automatically and you will be able to gain access by entering a correct Net Code and Customer Number.
To access your accounts via Internet Banking, simply complete the Internet Banking application.