Organisational effectiveness survey
For the past six years, bankmecu has conducted an Organisational Effectiveness Survey (employee attitude), which asks staff to respond to a number of key measures including internal customer service, immediate supervisor/manager relations, ethics and integrity, organisational image, organisational learning, job satisfaction, organisational commitment, communication effectiveness, customer service standards, availability of product information, sustainability, organisational culture, brand awareness, financial awareness and employer of choice.
Staff satisfaction is determined from the Organisational Effectiveness Survey results provided on the organisational commitment, job satisfaction and employer of choice measures.
bankmecu continued its high level of staff satisfaction in 2010/11, with overall staff satisfaction increasing to 86% (2009/10: 84%).
Organisational Commitment remained steady at 86% in 2010/11 (2009/10: 86%) and the Employer of Choice measure increased to 87% in 2010/11 (2009/10: 83%).
To further understand staff satisfaction, bankmecu measures job satisfaction by location and employment category, highlighted in figure 6e and 6f below.
In the 2010/11 survey, Melbourne region job satisfaction results increased by 10% and Western Victoria increased by 11%, however, Queensland and Gippsland decreased by 5% and 8% respectively. There is no apparent reason for the changes in job satisfaction apart from turnover of staff.
Figure 6e: Job satisfaction by location
Figure 6f: Staff satisfaction by employment category
Staff brand literacy
A customised online bankmecu sustainability and brand training program was designed in 2009/10 and implemented in 2010/11. The program provides staff with specific knowledge on bankmecu’s brand and sustainability strategy in a format which both increases staff knowledge on the bankmecu brand and their confidence in communicating bankmecu’s sustainability strategy to members.