bankmecu recognises that it is important customers and potential customers understand how to best manage their finances. To assist customers with this, bankmecu facilitates a number of educational activities including the provision of general advice, seminars, and the distribution of consumer education booklets and written communications.

bankmecu customers are offered ongoing education, advice and service by referral to a specialist financial planning service - Outlook Financial Services.

During 2010/11, 115 customers applied for hardship assistance with their loans, which bankmecu provided them with.