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    bank mecu - responsible banking

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    GRI G3 Index

     

    G3 Content Index - Financial Services Sector Supplement

     STANDARD DISCLOSURES PART I: Profile Disclosures

     

    1. Strategy and Analysis
    Profile Disclosure Description Reported Cross-reference/Direct answer Comments
    1.1 Statement from the most senior decision-maker of the organization.  Fully A message from mecu's Chairman  
    1.2 Description of key impacts, risks, and opportunities.  Fully Chapter 1: About bankmecu
    Chapter 10: Reporting Structure    		  
    2. Organizational Profile
    2.1 Name of the organization. Fully Chapter 1: About bankmecu
    Sub-chapter 1: Organisational profile    		  
    2.2 Primary brands, products, and/or services.  Fully Chapter 1: About bankmecu
    Sub-chapter 1: Organisational profile

    Chapter 7: Products    		  
    2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. Fully Chapter 1: About bankmecu
    Sub-chapter 1: Organisational profile

    Chapter 10: Reporting Structure
    Sub-chapter 1: Scope    		  
    2.4 Location of organization's headquarters. Fully Chapter 10: Reporting Structure
    Sub-chapter 1: Scope    		  
    2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. Fully Chapter 1: About bankmecu
    Sub-chapter 1: Organisational profile    		  
    2.6 Nature of ownership and legal form. Fully Chapter 1: About bankmecu
    Sub-chapter 1: Organisational profile    		  
    2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). Fully Chapter 1: About bankmecu
    Sub-chapter 1: Organisational profile

    Chapter 5: Customers    		  
    2.8 Scale of the reporting organization. Fully Chapter 1: About bankmecu  
    2.9 Significant changes during the reporting period regarding size, structure, or ownership. Fully Chapter 1: About bankmecu
    Sub-chapter 6: Organisational changes    		  
    2.10 Awards received in the reporting period. Fully Chapter 1: About bankmecu
    Sub-chapter 5: Awards and external recognition    		  
    3. Report Parameters
    3.1 Reporting period (e.g., fiscal/calendar year) for information provided. Fully Chapter 10: Reporting Structure
    Sub-chapter 1: Scope    		  
    3.2 Date of most recent previous report (if any). Fully Chapter 10: Reporting Structure
    Sub-chapter 1: Scope    		  
    3.3 Reporting cycle (annual, biennial, etc.) Fully Chapter 10: Reporting Structure
    Sub-chapter 2: Initiatives towards Integrated Reporting    		  
    3.4 Contact point for questions regarding the report or its contents. Fully Chapter 10: Reporting Structure
    Sub-chapter 7: Feedback on the report    		  
    3.5 Process for defining report content. Fully Chapter 10: Reporting Structure
    Sub-chapter 6: Determining the content of the Report    		  
    3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance. Fully Chapter 10: Reporting Structure
    Sub-chapter 1: Scope    		  
    3.7 State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope).  Fully Chapter 10: Reporting Structure
    Sub-chapter 1: Scope    		  
    3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. Fully Chapter 10: Reporting Structure
    Sub-chapter 1: Scope    		  
    3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols. Fully Throughout Report  
    3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods). Fully Throughout Report  
    3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. Fully Chapter 1: About bankmecu
    Sub-chapter 6: Organisational changes    		  
    3.12 Table identifying the location of the Standard Disclosures in the report.  Fully    
    3.13 Policy and current practice with regard to seeking external assurance for the report.  Fully    
    4. Governance, Commitments, and Engagement
    4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.  Fully Chapter 3: Ethics and Governance
    Sub-chapter 3: Board of Directors    		  
    4.2 Indicate whether the Chair of the highest governance body is also an executive officer. Fully Chapter 3: Ethics and Governance
    Sub-chapter 3: Board of Directors    		  
    4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. Fully Chapter 3: Ethics and Governance
    Sub-chapter 3: Board of Directors    		  
    4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.  Fully Chapter 3: Ethics and Governance
    Sub-chapter 3: Stakeholder engagement    		  
    4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance). Fully Chapter 3: Ethics and Governance
    Sub-chapter 3: Board of Directors    		  
    4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. Fully Chapter 3: Ethics and Governance
    Sub-chapter 3: Board of Directors
    Section: Independence    		  
    4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics. Fully Chapter 3: Ethics and Governance
    Sub-chapter 3: Board of Directors    		  
    4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. Fully Chapter 1: About bankmecu
    Sub-chapter 1: bankmecu's philosophy    		  
    4.9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.  Fully Chapter 3: Ethics and Governance  
    4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. Fully Chapter 3: Ethics and Governance
    Sub-chapter 3: Board of Directors
    Section: Expertise and performance evaluation    		  
    4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization.  Fully Chapter 3: Ethics and Governance
    Sub-chapter 6: Management systems
    Section 4: Staff charter

    Chapter 3: Ethics and Governance
    Sub-chapter 6: Management systems
    Section 2: Policies and practices    		  
    4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.  Fully Chapter 1: About bankmecu
    Sub-chapter 3: External commitments    		  
    4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic.  Fully Chapter 3: Ethics and Governance
    Sub-chapter 2: Mutual financial services industry associations    		  
    4.14 List of stakeholder groups engaged by the organization.  Fully Chapter 10: Reporting Structure
    Sub-chapter 3: Annual Report readers    		  
    4.15 Basis for identification and selection of stakeholders with whom to engage.  Fully Chapter 10: Reporting Structure
    Sub-chapter 3: Annual Report readers    		  
    4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.  Fully Chapter 3: Ethics and Governance
    Sub-chapter 3: Stakeholder engagement    		  
    4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Fully Chapter 10: Reporting Structure
    Sub-chapter 6: Determining the content of the Report    		  

     

    STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs)

     

    G3 DMA Description Reported Cross-reference/Direct answer Comments
    DMA PS Disclosure on Management Approach PS      
    Aspects Product Portfolio      
    FS1 Policies with specific environmental and social components applied to business lines. Fully Chapter 7: Products
    Sub-chapter 1: Ethical investment and lending

    Chapter 3: Ethics and Governance
    Sub-chapter 6: Management systems
    Section 2: Policies and practices    		  
    FS2 Procedures for assessing and screening environmental and social risks in business lines. Fully Chapter 3: Ethics and Governance
    Sub-chapter 6: Management systems
    Sections 2, 3: Policies and practices, Risk management and compliance    		  
    FS3 Processes for monitoring clients' implementation of and compliance with environmental and social requirements included in agreements or transactions. Partially

    Chapter 8: Environment

    Sub-chapter: Supply chain management

    		  
    FS4 Process(es) for improving staff competency to implement the environmental and social policies and procedures as applied to business lines. Fully Chapter 3: Ethics and Governance
    Sub-chapter 6: Management systems
    Section 2: Policies and practices    		  
    FS5 Interactions with clients/investees/business partners regarding environmental and social risks and opportunities. Fully Chapter 3: Ethics and Governance
    Sub-chapter 6: Management systems
    Sections 2, 3: Policies and practices, Risk management and compliance

    Chapter 3: Ethics and Governance
    Sub-chapter 8: Stakeholder engagement

    Chapter 7: Products
    Sub-chapter 5: Responsible product development    		  
      Audits Fully Chapter 3: Ethics and Governance
    Sub-chapter 1: Regulation and compliance

    Chapter 3: Ethics and Governance
    Sub-chapter 6: Management systems
    Sections 3: Risk management and compliance    		  
    Active Ownership  Fully Chapter 3: Ethics and Governance  
    DMA EC Disclosure on Management Approach EC      
    Aspects Economic performance Fully Chapter 4: Delivering value  
    Market presence Fully Chapter 1: About bankmecu

    Chapter 4: Delivering value    		  
    Indirect economic impacts Fully Chapter 4: Delivering value  
    DMA EN Disclosure on Management Approach EN      
    Aspects Materials  Fully Chapter 8: Environment  
    Energy    Fully Chapter 8: Environment  
    Water    Fully Chapter 8: Environment  
    Biodiversity Fully Chapter 8: Environment  
    Emissions, effluents and waste Fully Chapter 8: Environment  
    Products and services Fully Chapter 8: Environment  
    Compliance Fully Chapter 8: Environment  
    Transport Fully Chapter 8: Environment  
    Overall Fully Chapter 8: Environment  
    DMA LA Disclosure on Management Approach LA      
    Aspects Employment Fully Chapter 6: Employees  
    Labor/management relations Fully Chapter 6: Employees  
    Occupational health and safety Fully Chapter 6: Employees  
    Training and education Fully Chapter 6: Employees  
    Diversity and equal opportunity Fully Chapter 6: Employees  
    DMA HR Disclosure on Management Approach HR      
    Aspects Investment and procurement practices Fully Chapter 7: Products  
    Non-discrimination Fully Chapter 6: Employees

    Chapter 9: Communities
    Sub-chapter: Social inclusion    		  
    Freedom of association and collective bargaining Fully Chapter 6: Employees
    Sub-chapter 11: Human rights    		  
    Child labor Fully Chapter 1: About bankmecu
    Sub-chapter 3: External commitments    		  
    Forced and compulsory labor Fully Chapter 1: About bankmecu
    Sub-chapter 3: External commitments    		  
    Security practices Fully Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance
    Section 2, 3, 5: Customer privacy, Anti-money laundering, Card fraud    		  
    Indigenous rights Fully Chapter 6: Employees
    Sub-chapter 11: Human rights    		  
    DMA SO Disclosure on Management Approach SO      
    Aspects Community Fully Chapter 9: Communities  
    Corruption Fully Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance    		  
    Public policy   Fully Chapter 3: Ethics and governance
    Sub-chapter 2: Mutual financial services industry associations
    Section 3: Political lobbying and contributions     		  
    Anti-competitive behavior Fully Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance    		  
    Compliance Fully Chapter 3: Ethics and governance  
    DMA PR Disclosure on Management Approach PR      
    Aspects Customer health and safety Fully Customer security & safety:
    Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance
    Section 2, 3, 5: Customer privacy, Anti-money laundering, Card fraud    		  
    Product and service labelling Fully Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance
    Section 7: Product information and labelling    		  
    FS15 Policies for the fair design and sale of financial products and services. Fully Chapter 7: Products  
      Marketing communications Fully Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance
    Section 7: Product information and labelling      		  
    Customer privacy Fully Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance
    Section 2: Customer privacy    		  
    Compliance Fully Chapter 3: Ethics and governance  

     

    STANDARD DISCLOSURES PART III: Performance Indicators

     

    Product and Service Impact
    Performance Indicator Description Reported Cross-reference/Direct answer Comments
    Product portfolio
    FS6 Percentage of the portfolio for business lines by specific region, size (e.g. micro/SME/large) and by sector. Fully Chapter 7: Products
    Sub-chapter 2: Responsible investment of customer deposits    		  
    FS7 Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose. Fully Chapter 7: Products
    Sub-chapter 4: Value of lending with an environmental and social benefit

    Chapter 9: Communities
    Sub-chapter 1: Community Investment Program    		  
    FS8 Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose. Fully Chapter 7: Products
    Sub-chapter 4: Value of lending with an environmental and social benefit

    Chapter 9: Communities
    Sub-chapter 1: Community Investment Program    		  
    Audit
    FS9 Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures. Fully Chapter 3: Ethics and Governance
    Sub-chapter 1: Regulation and compliance

    Chapter 3: Ethics and Governance
    Sub-chapter 6: Management systems
    Sections 3: Risk management and compliance    		  
    Active ownership
    FS10 Percentage and number of companies held in the institution's portfolio with which the reporting organization has interacted on environmental or social issues.  Partially

    Chapter 1: About bankmecu

    Sub-chapter: External commitments

    		 Action items identified. bankmecu
    became a member of UN PRI and UN GC which will see further action against this indicator investigated.
    FS11 Percentage of assets subject to positive and negative environmental or social screening. Partially Chapter 7: Products
    Sub-chapter 1: Ethical investment and lending    		  
    FS12 Voting polic(ies) applied to environmental or social issues for shares over which the reporting organization holds the right to vote shares or advises on voting.   

    Chapter 3: Ethic and governance

    Sub-chapter: Policies and practices

    		 The Board considers all policies in determing votes.
    Economic
    Economic performance
    EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. Fully Chapter 4: Delivering value  
    EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change.  Fully Chapter 7: Products
    Sub-chapter 1: Ethical investment and lending

    Chapter 7: Products
    Sub-chapter 5: Responsible product development    		  
    EC3 Coverage of the organization's defined benefit plan obligations.  Not N/A bankmecu does not operate a defined benefit superannuation scheme. Consistent with Australian legislation, superannuation contributions are made by all employees to the superannuation fund of their choices.
    EC4 Significant financial assistance received from government.  Fully Chapter 4: Delivering value
    Sub-chapter 2: Economic performance
    Section 8: Subsidies    		 bankmecu did not receive any subsidies.
    Market presence
    EC5 Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. Fully Chapter 6: Employees
    Sub-chapter 9: Employee remuneration and benefits    		 bankmecu operates solely within Australia. Minimum wage requirements are established in the Credit Union Award 1998 (a Federal Award that provides an overriding industry standard). Salaries are determined using a range of external benchmarks.
    EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.  Fully Chapter 4: Delivering value
    Sub-chapter 2: Economic performance
    Section 8: Suppliers    		  
    EC7 Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation.  Fully Chapter 6: Employees
    Sub-chapter 5: Recruitment    		  
    Indirect economic impacts
    EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.  Fully Chapter 9: Communities
    Sub-chapter 1: Community Investment Program    		  
    EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts.  Fully Chapter 9: Communities  
    Environmental
    Materials
    EN1 Materials used by weight or volume.  Fully Chapter 8: Environment
    Sub-chapter 7: Supply chain management    		  
    EN2 Percentage of materials used that are recycled input materials.  Fully Chapter 8: Environment
    Sub-chapter 7: Supply chain management
    Sections 1 & 2: Paper, stationery    		  
    EN3 Direct energy consumption by primary energy source.  Fully Chapter 8: Environment
    Sub-chapter 4: Energy consumption    		  
    EN4 Indirect energy consumption by primary source. Fully Chapter 8: Environment
    Sub-chapter 4: Energy consumption    		  
    EN5 Energy saved due to conservation and efficiency improvements. Fully Chapter 8: Environment
    Sub-chapter 4: Energy consumption    		  
    EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.  Fully Chapter 8: Environment
    Sub-chapter 4: Energy consumption    		  
    EN7 Initiatives to reduce indirect energy consumption and reductions achieved.  Fully Chapter 8: Environment  
    EN8 Total water withdrawal by source.  Fully Chapter 8: Environment
    Sub-chapter 6: Water consumption    		  
    EN9 Water sources significantly affected by withdrawal of water.  Fully Chapter 8: Environment
    Sub-chapter 6: Water consumption

         		 bankmecu operates in regions facing challenging water shortages. However, all of bankmecu water comes from regionally based water authorities. bankmecu have been implementing water saving initiatives through a Water Reduction Action Plan.
    EN10 Percentage and total volume of water recycled and reused.  Fully Chapter 8: Environment
    Sub-chapter 6: Water consumption    		  
    Biodiversity
    EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Fully Chapter 8: Environment
    Sub-chapter 9: Land    		  
    EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.  Fully Chapter 8: Environment
    Sub-chapter 10: bankmecu’s Conservation Landbank    		  
    EN13 Habitats protected or restored.  Fully Chapter 8: Environment
    Sub-chapter 10: bankmecu’s Conservation Landbank    		  
    EN14 Strategies, current actions, and future plans for managing impacts on biodiversity. Fully Chapter 8: Environment
    Sub-chapter 10: bankmecu’s Conservation Landbank    		  
    EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.  Fully Chapter 8: Environment
    Sub-chapter 10: bankmecu’s Conservation Landbank    		  
    Emissions, effluents and waste
    EN16 Total direct and indirect greenhouse gas emissions by weight.  Fully Chapter 8: Environment
    Sub-chapter 2: Greenhouse gas emissions    		  
    EN17 Other relevant indirect greenhouse gas emissions by weight.  Fully Chapter 8: Environment
    Sub-chapter 2: Greenhouse gas emissions    		  
    EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved. Partially Chapter 8: Environment
    Sub-chapter 2: Carbon neutrality

    Initiatives  including reducing waste and energy consumption also help to reduce greenhouse gas emissions. A full breakdown of emissions reductions per initiative is not provided.    		  
    EN19 Emissions of ozone-depleting substances by weight.  Not N/A bankmecu does not measure these emissions due to low relevance based on the nature of operations.
    EN20 NOx, SOx, and other significant air emissions by type and weight.  Not N/A bankmecu does not measure these emissions due to low relevance based on the nature of operations.
    EN21 Total water discharge by quality and destination.  Not N/A bankmecu does not measure these emissions due to low relevance based on the nature of operations.
    EN22 Total weight of waste by type and disposal method.  Not    
    EN23 Total number and volume of significant spills.  Not N/A Not deemed relevant due to nature of operations. bankmecu is an office based organisation and would not be in the position to a produce a significant spill.
    EN24 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally.  Not N/A Not deemed relevant due to nature of operations. 
    EN25 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff.  Fully bankmecu is an office based organisation with water discharged into local sewerage systems.  
    Products and services
    EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Fully Chapter 7: Products  
    EN27 Percentage of products sold and their packaging materials that are reclaimed by category.  Not N/A Not deemed relevant due to nature of operations.
    Compliance
    EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.  Fully Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance    		  
    Transport
    EN29 Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce.  Fully Chapter 8: Environment
    Sub-chapter 5: Travel    		  
    Overall
    EN30 Total environmental protection expenditures and investments by type. Fully Chapter 9: Communities
    Sub-chapter 1: Community Investment Program    		  
    Social: Labor Practices and Decent Work
    Employment
    LA1 Total workforce by employment type, employment contract, and region.  Fully Chapter 6: Employees
    Sub-chapter 1: Employee profile    		  
    LA2 Total number and rate of employee turnover by age group, gender, and region.  Fully Chapter 6: Employees
    Sub-chapter 6: Staff turnover and job creation    		  
    LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.  Fully Chapter 6: Employees
    Sub-chapter 9: Employee remuneration and benefits    		  
     
    LA4 Percentage of employees covered by collective bargaining agreements. Not N/A This is not common practice in the financial sector
    LA5 Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements.  Not N/A This is not common practice in the financial sector
    Occupational health and safety
    LA6 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs.  Fully Chapter 6: Employees
    Sub-chapter 7: Health and safety    		  
    LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. Fully Chapter 6: Employees
    Sub-chapter 7: Health and safety    		  
    LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. Fully Chapter 6: Employees
    Sub-chapter 7: Health and safety    		  
    LA9 Health and safety topics covered in formal agreements with trade unions.   Fully Chapter 6: Employees bankmecu has no agreements with trade unions. Employment is covered by the Banking Finance and Insurance Award 2010 and also the National Employment Standards
    Training and education
    LA10 Average hours of training per year per employee by employee category.  Fully Chapter 6: Employees
    Sub-chapter 8: Training and development    		  
    LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.  Fully Chapter 6: Employees
    Sub-chapter 8: Training and development

    Chapter 6: Employees
    Sub-chapter 10: External support for employees    		  
    LA12 Percentage of employees receiving regular performance and career development reviews. Fully Chapter 6: Employees
    Sub-chapter 8: Training and development    		  
    Diversity and equal opportunity
    LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. Fully Chapter 6: Employees
    Sub-chapter 1: Employee profile    		  
    LA14 Ratio of basic salary of men to women by employee category.  Fully Chapter 6: Employees
    Sub-chapter 9: Employee remuneration and benefits    		  
    Social: Human Rights
    Investment and procurement practices
    HR1 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.  Fully Chapter 3: Ethics and governance

    Chapter 7: Products
    Sub-chapter: Ethical investment and lending

    mecu is progressively working through the implementation of ethical investment principles.    		  
    HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.  Fully Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance

    mecu is progressively implementing an approach to sustainable procurement which screens for aspects of human rights performance.    		  
    HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.  Partially Chapter 6: Employees
    Sub-chapters 8 and 11: Training and development, Human rights    		  
    Non-discrimination
    HR4 Total number of incidents of discrimination and actions taken. Fully Chapter 6: Employees
    Sub-chapters 11: Human rights    		  
    Freedom of association and collective bargaining
    HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.  Fully Chapter 6: Employees
    Sub-chapters 11: Human rights    		  
    Child labor
    HR6 Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor.  Not N/A This is not deemed relevant due to nature of bankmecu's operations.
    Forced and compulsory labor
    HR7 Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor.  Not N/A This is not deemed relevant due to nature of bankmecu's operations.
    Security practices
    HR8 Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations.  Not N/A This is not deemed relevant due to nature of bankmecu's operations.
    Indigenous rights
    HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. Fully There were no incidents of violations involving the rights of indigenous people.  
    Social: Society
    Community
    SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.  Fully Chapter 7: Products

    Chapter 9: Communities    		  
    FS13 Access points in low-populated or economically disadvantaged areas by type.  Partially Chapter 7: Customers No data is collected on this. bankmecu has a strong presence in regional Victoria, which would fall into this category. bankmecu also joined the redi-ATM network to improve access for all Australians.
    FS14 Initiatives to improve access to financial services for disadvantaged people. Partially Chapter 9: Communities
    Sub-chapter 4: Social inclusion    		  
    Corruption
    SO2 Percentage and total number of business units analyzed for risks related to corruption.  Fully Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance
    Section: Anti-bribery and corruption     		  
    SO3 Percentage of employees trained in organization's anti-corruption policies and procedures.  Fully Chapter 6: Employees
    Sub-chapter 8: Training and development    		  
    SO4 Actions taken in response to incidents of corruption. Fully mecu did not receive any fines or sanctions for non-compliance with any laws and regulations relating to its business of banking.  
    Public policy
    SO5 Public policy positions and participation in public policy development and lobbying.  Fully Chapter 3: Ethics and governance
    Sub-chapter 2: Mutual financial services industry associations
    Section 3: Political lobbying and contributions    		  
    SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. Fully Chapter 3: Ethics and governance
    Sub-chapter 2: Mutual financial services industry associations
    Section 3: Political lobbying and contributions    		  
    Anti-competitive behavior
    SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes.  Fully Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance    		  
    Compliance
    SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.  Fully Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance    		  
    Social: Product Responsibility 
    Customer health and safety
    PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.  Not N/A Not deemed relevant due to nature of bankmecu's operations.
    PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.  Not N/A Not deemed relevant due to nature of bankmecu's operations.
    Product and service labelling
    PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.  Fully Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance
    Section 7: Product information and labelling    		  
    PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.  Fully Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance
    Section 4, 6, 7: Anti-bribery and corruption, Competition and pricing, Product information and labelling    		  
    PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.  Fully Chapter 5: Customers
    Sub-chapters 3, 4, 5: Customer Insights Survey, Customer satisfaction, Customer perceptions    		  
    FS16 Initiatives to enhance financial literacy by type of beneficiary. Partially Chapter 5: Customers
    Sub-chapters 7: Customer financial education and advice    		  
    Marketing communications
    PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.  Fully Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance
    Section 4, 6, 7: Anti-bribery and corruption, Competition and pricing, Product information and labelling

    Chapter 7: Products
    Sub-chapter 6: bankmecu's products and their features
    Section 11: 100% no more marketing guarantee    		  
    PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.  Fully bankmecu did not receive any fines or sanctions for non-compliance with any laws and regulations relating to its business of banking.  
    Customer privacy
    PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.  Fully Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance
    Section 2: Customer privacy    		  
    Compliance
    PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.  Fully Chapter 3: Ethics and governance
    Sub-chapter 1: Regulation and compliance    		  
    takethejourney
    treeAnnual Report 2010 / 2011
    finance