contact us

At bankmecu we welcome feedback and also invite you to engage in conversation with us. So apart from responding and acting on your feedback, we also want to interact with you. After all it's you who drives our business.

So whether it's a compliment, a comment, constructive or otherwise that matters to you, it matters to us. So please feel free to contact us in any of the following ways:

Contact us by...
Telephone 132 888  (8:00am to 8:00pm EDT, Monday to Friday)
Leave a message after hours and we’ll call you back during business hours.
Email Email your enquiry
Service Centre  Find your nearest bankmecu service centre
Mail Private Bag 12, Kew VIC 3101
Fax (03) 9853 9294 or if you're outside Australia +61 3 9853 9294
Overseas +61 3 9854 4666
Lost or stolen cards If your VISA Access Card, VISA Credit Card or Redicard has been stolen or lost, reporting it immediately can minimise the risk of unauthorised use. Please contact bankmecu on 132 888 from within Australia or +61 3 9854 4666 if you are located overseas. If you are calling outside of business hours please listen to our after hours message for directions.
Replacement card
If you are within Australia your card be replaced within 5 working days. If you are overseas, VISA International can organise a replacement card, however it will cost US$175 and will not be issued with a PIN.
We suggest taking a Cash Passport card as it works just like a credit card (except it is preloaded with money), however a free card replacement can be issued anywhere in the world.

bankmecu has a formal Complaint and Dispute Resolution system in place to ensure that your concerns are dealt with in an adequate and timely manner. Please have a read of our Complaint and Dispute Resolution Guide for further information.


If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

-TTY users phone 133 677 then ask for 132 888;

-Speak and Listen users phone 1300 555 727 then ask for 132 888;

-Internet relay users connect to the NRS then ask for 132 888.

We'll get back to you as a priority (generally within one business day). But if you really have something to say NOW, then please pick up the phone and call 132 888.

The date and time in Victoria is: