At bankmecu we welcome feedback and also invite you to engage in conversation with us. So apart from responding and acting on your feedback, we also want to interact with you. After all it's you who drives our business.
So whether it's a compliment, a comment, constructive or otherwise that matters to you, it matters to us. So please feel free to contact us in any of the following ways:
|Contact us by...|
||132 888 (8:00am to 8:00pm EDT, Monday to Friday)
Leave a message after hours and we’ll call you back during business hours.
||Find your nearest bankmecu service centre
||Private Bag 12, Kew VIC 3101
||(03) 9853 9294 or if you're outside Australia +61 3 9853 9294
||+61 3 9854 4666
|Lost or stolen cards
Call the VISA hotline on 1800 648 027. On receipt of your notification, your card will be cancelled immediately.
During business hours, you can also contact bankmecu on 132 888
Contact VISA global customer assistance, or call the VISA hotline on +61 2 8299 9101 (24 hours a day, 7 days a week).
bankmecu can be contacted from overseas on +61 3 9854 4666
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
-TTY users phone 133 677 then ask for 132 888;
-Speak and Listen users phone 1300 555 727 then ask for 132 888;
-Internet relay users connect to the NRS then ask for 132 888.
We'll get back to you as a priority (generally within one business day). But if you really have something to say NOW, then please pick up the phone and call 132 888.
The date and time in Victoria is:
bankmecu has a formal 'Complaint and Dispute Resolution system' in place to ensure that your concerns are dealt with. Please have a read of our Complaint and Dispute Resolution Guide for further information.