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    contact us

    At bankmecu we welcome feedback and also invite you to engage in conversation with us. So apart from responding and acting on your feedback, we also want to interact with you. After all it's you who drives our business.

    So whether it's a compliment, a comment, constructive or otherwise that matters to you, it matters to us. So please feel free to contact us in any of the following ways:

    Contact us by...
    Telephone 132 888
    Email mail@bankmecu.com.au
    Service Centre  Find your nearest bankmecu service centre
    Mail Private Bag 12, Kew VIC 3101
    Fax (03) 9853 9294 or if you're outside Australia +61 3 9853 9294
    Overseas +61 3 9854 4666
    Lost or stolen cards (02) 9959 7480 or 1800 224 004 (24 hours a day, 7 days a week)

    We'll get back to you as a priority (generally within one business day). But if you really have something to say NOW, then please pick up the phone and call 132 888 (8:00am to 6:00pm EDT, Monday to Friday).

    The date and time in Victoria is:

    bankmecu has a formal 'Complaint and Dispute Resolution system' in place to ensure that your concerns are dealt with. Please have a read of our Complaint and Dispute Resolution Guide for further information.

    You will do better with a bankmecu home loan
    We're not just like any bank. Learn how we're different: we're owned and run by you; we invest in a better world; good investments equals better returns; those returns go back to you.